Continuous Improvement


Introduction to Continuous Improvement for Epicor

Upon the successful completion of your Epicor ‘In a Box’ project, we now turn our attention to the continuous journey ahead, dedicated to advancing your system’s capabilities and ensuring your operational progress is sustained and built upon.

What does Continuous Improvement mean?

Continuous improvement is the ongoing pursuit to enhance systems and processes. For Epicor ‘In a Box’, it means regularly refining the system to match business dynamics and technological progress.

The Goal:

The aim is to consistently elevate operational efficiency and user satisfaction, ensuring the Epicor system remains robust and forward-looking beyond initial implementation.

ICM's Approach to Continuous Improvement

At ICM, we approach continuous improvement as a practical and ongoing endeavor. After the successful completion of your Epicor ‘In a Box’ project, our commitment continues. We focus on systematically assessing, refining, and enhancing your Epicor system, ensuring its alignment with your evolving business needs and technological advancements.

Our approach is grounded in the principles of feedback, performance monitoring, and iterative development. We prioritize the seamless integration of new technologies and maintain open collaboration with our clients to facilitate a journey of ongoing improvement.

ICM conducts thorough assessments to identify areas for potential enhancement within the Epicor system post-implementation.

Collecting and integrating feedback from users and stakeholders to inform improvement initiatives.

ICM uses key performance indicators (KPIs) to monitor the system’s efficacy and identify opportunities for optimization.

We have an iterative nature of improvements, which means that we prioritize and implement changes in manageable cycles – like you are used to in the “In a box” Approach.

ICM leverages new features and updates from Epicor and complementary technologies to keep the system at the forefront of innovation.

Ongoing support and training is provided to ensure users can fully utilize enhancements and maintain productivity during transitions.

At ICM, we don’t improve systems on our own — we collaborate with you to make sure the changes we make serve your business’s strategic and operational goals.

for Reliable Tracking of Projects is our go-to platform for making ‘In a Box’ strategies actionable, essential for our continuous improvement process. It tracks project milestones and feedback, helping us stay responsive and aligned with our goals. This tool keeps our improvements focused and measurable, directly contributing to better project outcomes.

The Value of Continuous Improvement for Epicor with ICM

  • Streamlined Processes

    ICM’s continuous improvement services ensure that the already implemented Epicor system remains efficient and is adapted to evolving business needs. We work on refining the connections between modules, aiming for a seamless flow of information and activities across the organization.

  • Optimized Use of Epicor

    Post-implementation, ICM focuses on maximizing the system's potential by identifying and automating repetitive tasks and fine-tuning the software to fit the unique workflow of the company, thus ensuring that the Epicor system remains relevant and fully utilized.

  • Enhanced Return on Investment (ROI)

    ICM's role in continuous improvement extends to leveraging the analytics capabilities of Epicor to provide deeper insights into operations, thus helping businesses make data-informed decisions that can lead to cost savings and improved profitability over time.

Explore Epicor Migration with ICM America. Contact us today for tailored solutions to transform your business.

In A Box: Our Framework

  1. Monitoring and Evaluation: Using, we keep a regular check on your Epicor system to make sure it's keeping up with your business's changing needs.
  2. Feedback Integration: We take into account the feedback from users, making necessary adjustments to the Epicor system to address day-to-day operational challenges.
  3. Performance Enhancements: Our team works on making specific improvements to the system, based on the insights we gather, to enhance its efficiency and utility.
  4. Strategic Improvement Planning: We plan for the future, thinking about how to further develop the system. Insights from help us align these plans with your long-term business goals.