Managed Application Services & Basis Support

Consulting on demand from subject matter experts

Do you need support with a system implementation, migration or upgrade?

How about help with SAP Basis, troubleshooting, or (re)defining your future IT strategy? At ICM America, we deliver consulting on demand, which is fully adapted to meet your unique challenges. Our Managed Application Services are scalable, flexible, and give you “one stop” access to functional and technical support as well as strategic advice, as and when you need it.

Knowledge sharing sits at the core of our MAS & Basis Support offering and is a cost-effective solution for temporarily bringing additional expertise into your business for time-critical projects. Whether for a short-term or long-term project, on an ad-hoc basis, or for an immediate, urgent need for senior-level skills and knowledge – our subject matter experts will help you overcome your challenges and better prepare your IT landscape and your business for the future.

What you can expect with MAS & Basis Support from ICM America

ERP implementations

Remote and on-site support in the run-up to ERP roll-out post go-live, integration of new modules, additional system customization, configuration, and testing.

Migrations & Upgrades

Simpler and faster system upgrades and end-to-end support for system migrations in the event of a merger, acquisition, or carve-out, or when switching to new ERP provider.

SAP Basis support

Vast pool SAP Basis expertise to resolve complex issues, and for end-to-end implementation, maintenance, monitoring, and upgrading of your SAP envoirment.

Knowledge acquisition

Extensive knowledge- sharing through staff workshops, training sessions and one-to-one scenarios. Senior-level knowledge and skills acquired through consulting as a service.

System landscape optimization

Guidance with understanding your current infrastructure and where you can reduce operating costs through new technologies and legacy application retirement.


Solving problems is in our company DNA. We use proven tools for problem diagnosis and resolution, combined with 25 years of industry expertise to deliver optimal solutions for your individual challenges.

Continuous business improvement

Optimization and automation of key processes for greater efficiency, with problem trend analysis and business process management support.

Best practices

Application of best practices at all stages of your project, ensuring it runs smoothly, meets KPIs, delivers high-quality results, and enables your organization to effectively manage change.

Benefits to your business

By leaning on ICM America to deliver consulting on demand through Managed Application Services & Basis Support, you can: