Success Stories

SAP Roll-out
Konica Minolta Business Solutions Canada, LTD

About Konica Minolta


Konica Minolta Business Solutions USA Inc. is the North American division of Konica Minolta, Inc. which designs, manufactures, distributes, and services multi-functional peripherals and printers.

Worldwide revenue in 2013 was 943 Billion yen or $9.2b. The US division has about 6000 employees nationwide.

SAP Roll-out

Konica Minolta Business Solutions Canada, LTD

The Mission

Konica Minolta chose ICM America as their Implementation Partner to successfully roll-out SAP to Canada.

Services Delivered

  • Project planning and execution according to ASAP Methodology
  • Change Management
  • Developed and delivered a GAP Analysis
  • Facilitated Unit testing, User Testing, and Module Testing
  • Configured and documented new org structure
  • Supported data migration and cleansing
  • Training of Super-Users
  • Post go live Help Desk Support
  • Established programming standards so that future development could accommodate different currencies, country codes, and language

Project Details

The ICM America Difference

The challenge for the KMBS and ICM America team was the complexity of their sales agreements, which involved the seller, buyer, third party leasing firm, and 2 third party service firms. ICM America’s team brought a high level of expertise and experience that was quickly recognized and valued.


  • On time
  • On budget
  • Reduced Inventory
  • Service calls were reduced by 15% as a result operational efficiencies