Success Stories

Master Data Governance Implementation

About Philips Medical Systems


Philips Medical Systems, today Philips Healthcare, is a world wide leader in Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare Solutions, and Customer Services.

Headquartered in Eindhoven, the Netherlands, with US operations focused in Andover, MA. It is part of the diversified technology conglomerate Koninklijke Philips N.V.
The Healthcare division had an annual revenue of €9.5 ($12.5) billion in 2013, of which €4.08b ($5.38b) was from North America.

Master Data Governance Implementation
Philips Medical Systems (Philips Healthcare)

The Mission

Philips had initiated a $5m annual Master Data Governance Initiative, and did not have the necessary internal expertise and resources so ICM America was brought in to manage and staff this important initiative, where needed.

Services Delivered

  • Project Management and Advisory
  • Establishment of the Master Data Governance Program
  • Building of a Master Data Hub for Material Master
  • Identified Master Data domains and Master Data entities
  • Developed and delivered an assessment and strategy for Master Data Entities
  • Prioritized entities and established internal sponsors
  • Developed long term strategy for each domain
  • Established tiered system to include roles and accountability with both centralized teams and local teams
  • Established root fields of governance and the maintenance of those entities
  • Building of a Master Data Hub for Material Master on an ECC Platform connecting 4 SAP manufacturing and one global Sales and Services SAP systems
  • Global Change Management and Training support for the SI for Change Management
  • As Prime for the MDG Program, ICM supervised the different SI’s involved in the delivery

Project Details

The ICM America Difference

  • Flexibility and versatility in the delivery of services:
    • Kept costs down by providing the right resources as needed
    • Accommodated the build of the Master data Hub in Eindhoven -Netherlands, rather than in Andover MA.


  • Master Data Systems made it into production
  • On time
  • On budget